Terms and Conditions | Auckland Airport Motel



Should you be arriving on an early morning flight, you need to book for the day prior to your arrival in order to have the room available otherwise:

  • Check-in is available from 2pm on the day of arrival.
  • Check-out is 10am on the day of departure.

Early check-in and /or late check-out is by arrangement only and may incur and additional charge.

Credit cards will be charged from 5.00 pm on day of arrival to guarantee validity. If a credit card is declined for whatever reason we reserve the right to cancel the booking.

At check in a credit card must be provided to cover all charges incurred. Alternatively a $300.00 bond will be required.

General: Visitors are permitted at the management's discretion and must leave by 10.00pm. The registered guest is responsible for the behaviour of all persons/visitors whilst on the property. All deliberate or reckless acts that result in damage to our property and any costs associated with inappropriate behaviour resulting in loss of income to the motel, will be charged to the registered guest.

Reservations are only valid for the dates as booked and for the number of people indicated. We reserve the right to have periods of minimum stays, and a maximum number of guests in all rooms.

Cancellation Policy: A cancellation fee of the total tariff will apply if you fail to cancel your reservations by 2.00 pm prior to the day of your expected arrival (24 hours notice). Failure to cancel a booking prior to arrival will result in the total reservation being charged.

Internet Bookings: If a booking needs to be cancelled and has been made on an internet site all cancellations must be cancelled through that site otherwise the credit card provided will be charged.

Additional charges:

  • Missing or lost keys: $50 per card key
  • Carpet cleaning $120 per room. Flood damage $500 minimum charge
  • Damage to rooms: cost of repair or replacement and loss of income during repair/replacement period
  • Breakages: cost of repair or replacement and loss of income during repair/replacement period
  • Missing chattels: cost of replacement and loss of income until replaced
  • Property returns: if you leave any of your possessions behind you will be requested to provide a prepaid, self-addressed envelope/courier bag

Unpaid accounts:

The Customer will be liable for the costs incurred by Auckland Airport Motel for the collection of any unpaid charges including legal costs between solicitor and client and any debt collection

COVID relation issues:

If your travel plans are affected by COVID related issues the best solution is to let us know as soon as possible. We are willing to work with all our customers as long as we find out before the day of your reservation. 






A complimentary/courtesy Shuttle service is provided free of charge during office hours for people arriving and departing on flights when staying in motel. The Shuttle cannot be pre-booked for pick-ups from the Airport. (You must ring and request a pick up, see below).

For pickups from Auckland Airport terminals please contact Motel on 0800 100 727 or 09 275 3499 once you have cleared customs or collected bags for:

• Domestic : Wait outside Door 7 by Jetstar Check In Terminal 
• International: Door 11 by McDonalds and wait outside

At peak times a wait may be incurred or drop off times required unavailable. This is a complimentary pick up and drop off service only to and from the airport only.

The shuttle service will not carry "cargo" ie surf boards, bikes, golf clubs or any large items other than personal suitcases. Guests are requested to make alternative arrangements to transport large items.

Should you require a Shuttle to return and pick up a vehicle stored at the Motel and you are not staying the night at the motel on your return a charge may apply.


*** Download our Auckland Airport Shuttle Service App, from the Google Play Store or Apple App Store, for directions, maps, in-app calling, and a GPS location of our shuttle. Select between any 1 of our 20 available languages for your convenience.***


A complimentary 1GB WiFi Voucher will be provided to you for each night of your stay. 

Connect with your family and friends, follow your favourite bloggers and vloggers and watch endless videos all in the convenience of your room.

Additional WiFi data vouchers can be purchased at reception:

  • 1 Gb - $8.00
  • 3 Gb - $15.00



Free off street parking is available for each night you stay with us with CCTV security.

If you decide to leave your car while travelling elsewhere, it will incur an additional charge of $5.00 per day.

If a Shuttle is required upon returning to pick up a car and you, the guest/s, are not stay the night with us, there may to be an additional charge of $15.00.